Shipping policy

Shipping Policy

Free shipping
Shipping is free on all orders to the countries listed below.

Where we ship
We currently ship to the United States, the United Kingdom, Canada, Australia and New Zealand. Orders to other countries cannot be placed at this time.

Processing time
Orders are processed within 1–3 business days after payment confirmation.

Estimated delivery times
Orders ship from our fulfillment partner. After processing, estimated delivery times are:
- United States: 7–15 business days
- United Kingdom: 8–15 business days
- Canada: 10–18 business days
- Australia: 10–18 business days
- New Zealand: 10–18 business days
These are estimates, not guarantees.

Tracking
Once your order ships, you will receive a confirmation email with a tracking number so you can follow your package.

Delays
Delivery times may be affected by customs clearance, holidays, weather or carrier delays. These are outside our control, but if your order is taking longer than expected, contact us and we'll look into it with the carrier.

Lost or missing packages
If your package has not arrived within 30 days of the estimated delivery date, or your tracking shows it as delivered but you haven't received it, please email us at Tapwell.support@gmail.com with your order number. We'll investigate with the carrier and, if the package can't be found, send you a free replacement or a full refund.

Wrong address
Please check your shipping address carefully before placing your order. If you notice a mistake, email us as soon as possible. We can update the address only if the order hasn't shipped yet.

Questions
For any shipping question, contact us at Tapwell.support@gmail.com.