Refund policy

30-day returns
You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, with all included parts and accessories, and in its original packaging. You'll also need your order number or proof of purchase.

How to start a return
Email us at Tapwell.support@gmail.com with your order number and the reason for the return. Please do not send any item back before contacting us. Once your return is approved, we'll reply with the return address and instructions. Items sent back without an approved return request will not be accepted.

Return shipping
If you are returning an item because you changed your mind, return shipping is at your own cost, and the original shipping is free so nothing is deducted for it. We recommend using a tracked shipping service, as we can't be responsible for returns that are lost in transit.

Damaged, defective or wrong items
Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us at Tapwell.support@gmail.com within 30 days of delivery with your order number and a photo or short video showing the issue. In most cases you will not need to send the item back. Once we've reviewed the issue, we'll send you a free replacement or a full refund, whichever you prefer. This does not affect any rights you have under the consumer laws of your country.

Non-returnable items
Gift cards cannot be returned.

Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

United Kingdom: 14-day cancellation right
If your order is delivered to the United Kingdom, you also have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. To cancel, email us at Tapwell.support@gmail.com within that period, then send the item back within 14 days of telling us. Return shipping for a cancellation is at your own cost, as described above.

Refunds
We will email you once we've received and inspected your return, or reviewed your damage report, and let you know whether the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card company to process and post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at Tapwell.support@gmail.com.

Questions
You can always contact us about returns at Tapwell.support@gmail.com.